agreement
How a four line e-mail can save a print buyer £12,000
“I’m sorry Sir, we have no record of offering you those prices.”
I bought a new hi-fi system recently. I had been into my local shop a few days before to discuss the different options open to me. And I had taken the opportunity to negotiate some good deals. A few days later I went to the shop to buy the system. But it appeared that those prices had been forgotten.
Fortunately I had been prepared on my previous visit. And I had asked the sales person to write down the prices that they were prepared to offer me. So now I was able to show this written agreement to the shop. As a result, I was able to buy my hi-fi at the price I had hoped. But I was very glad I had had a written agreement.
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Posted in Print Buying, Purchasing, Supplier management | Tagged agreement, order acknowledgement, Print buyer, print relationship, printer, service level agreement | Leave a comment
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