Do you wish you could understand the minds of your clients?

Wouldn’t it be great if you had clients that were more loyal and created you more profit.

Many printers struggle to understand why their clients engage with them. And what they can do to improve the client experience.

  • And not focussing on this often means that you spend more and more time
  • struggling to gain new clients
  • fighting battles over price
  • and worrying about your profit margins

So knowing more about how your customers think makes a lot of sense. But how do you achieve this?

Print & Procurement gives you the print buyer’s view

We have been buying print for more years than we care to remember. And we’re still actively involved in running print buying projects for our clients. So we’re well placed to talk to you about what your customers want.

So what can we do for you? 

Do you wish you could focus less on price?

We run a workshop on why customers buy and how to create effective sales messaging
Click here for a full workshop overview
We also upskill your staff with practical negotiation skills
Click here for a full workshop overview

Do you wish you could build more profitable, more loyal customers?

We train customer service staff in the best ways to build client relationships and sales
Click here for a full workshop overview
We also help you build strategies to create great client relationships
Click here for a full workshop overview

Do you wish you had a lower overhead?

We help your staff to lower your costs through better purchasing
Click here for a full workshop overview

Do you worry when a buyer visits your factory?

We evaluate your factory and let you know what buyers will like and what you may need to improve
Click here to find out more

Do you need help with tenders and service level agreements?

We have created many agreements that work for both buyer and supplier. And we can help you with tenders too.
Click here to find out more about service level agreements
Click here to find out more about tenders

Do you wish your clients knew more?

Don’t forget we can train your clients too. Have a look at our training page to find out more.

Can you only deal with clients in the UK?

We have clients in various areas of the world. We’re used to carrying out distance consultancy and learning.

And we’ll be announcing some exciting e-learning initiatives soon.

What sort of guarantees can you expect? 

The “ask our clients” guarantee

We’re keen that you don’t just take our word on our services. We welcome you speaking to our clients. We’ll put you in touch with a client that we have worked with on a similar project or training. Or, if you want to speak to any client who has a testimonial on this site, that’s fine too.

The “guaranteed price” guarantee

All projects carried out by Print & Procurement have a defined scope and a confirmed cost against that scope. If it takes longer, you don’t pay any extra (unless you decide you need us to do more work). The only extra costs are our expenses, and we estimate these for you before a project.

What happens if you don’t see what you need here?

E-mail us or talk to us. We’ll happily discuss your needs and come up with a plan to help you. But only if we’re the right people to help you.

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Client Testimonial

I have worked with Matthew for just over a year now and he has delivered a number of highly successful training events for the IPIA during that time. He is very organised and produces seminars which are full of

Read the testimonial from Andrew Pearce

Client Testimonial

Matthew provided an excellent “Print Processes” training session for myself and some of my colleagues.  The feature that I liked most about the training, was that the day itself was very interactive – which not only

Read the testimonial from Rhoda Day

Client Testimonial

If you think you are on top of your print buying you might be in for a surprise! We asked Print & Procurement to undertake a print audit. Matthew said ‘’If we do not find savings sufficient to earn back our fee

Read the testimonial from Rod Fletcher

Client Testimonial

Matthew is a consultant who is totally committed to his clients and to delivering on his promises.  He has an excellent understanding of both the challenges of the print channel and the opportunities it presents. As a

Read the full testimonial from Jacky Morgan

Client Testimonial

Apart from being a thoroughly decent chap Matthew is scrupulously professional, ruthlessly efficient and always delivers excellent results.
I genuinely have no hesitation whatever in recommending Matthew. He

Read the full testimonial from Simon Lewis

Client Testimonial

Matthew is a consultant that we hired because of his client side experience and to give us an insight to client side dynamics through a training programme that he deliver tailored to our needs and in-company. He is very

Read the full testimonial from Jude Whitford

Client Testimonial

In an industry renowned for its pressure, Matthew Parker delivers a very gentle but insightful intelligence about the ways of print. Somewhere between art and science there is a place that defines the balance of what

Read the full testimonial from Andy Dowen