Service Level Agreements
Does your company suffer from any of the following issues?
- Alarm at lack of written agreement with supplier?
- Frustration at the resource and time taken to manage suppliers?
- Concern at lack skilled resource to undertake purchasing projects?
- Worry at lack of measurable performance targets for suppliers?
The Print & Procurement service level agreement process has been designed to provide a swift but thorough process from a highly experienced print professional to create a realistic agreement with your suppliers, that holds them accountable to measurable performance standards.
By the end of the process, your company will have:
- An agreed process and responsibilities between yourselves and your supplier
- A detailed service level agreement
- Measurable performance targets for your supplier
- Briefed all personnel involved with print purchasing have been given the appropriate tools and guidance to ensure successful compliance
This product is aimed at all companies that purchase printed collateral. It will be particularly useful to companies which do not have a centralised print procurement function.
The process will cover:
- Review of process
- Outlining current workflow, opportunities for improvement (if appropriate) and processes in the case of problems
- Creation of service level agreement
- Drafting and agreement of performance targets, workflow, and responsibilities in a service level agreement.
- Implementation
- Creation of performance measurement documents, briefing of company and supplier staff, provision of user documents if appropriate.
Following the print audit, Print & Procurement will also be available to provide assistance with ongoing supplier reviews.