Service Level Agreements

Does your company suffer from any of the following issues?

  • Alarm at lack of written agreement with supplier?
  • Frustration at the resource and time taken to manage suppliers?
  • Concern at lack skilled resource to undertake purchasing projects?
  • Worry at lack of measurable performance targets for suppliers?

The Print & Procurement service level agreement process has been designed to provide a swift but thorough process from a highly experienced print professional to create a realistic agreement with your suppliers, that holds them accountable to measurable performance standards.

By the end of the process, your company will have:

  • An agreed process and responsibilities between yourselves and your supplier
  • A detailed service level agreement
  • Measurable performance targets for your supplier
  • Briefed all personnel involved with print purchasing have been given the appropriate tools and guidance to ensure successful compliance

This product is aimed at all companies that purchase printed collateral. It will be particularly useful to companies which do not have a centralised print procurement function.

The process will cover:

  • Review of process
  • Outlining current workflow, opportunities for improvement (if appropriate) and processes in the case of problems
  • Creation of service level agreement
  • Drafting and agreement of performance targets, workflow, and responsibilities in a service level agreement.
  • Implementation
  • Creation of performance measurement documents, briefing of company and supplier staff, provision of user documents if appropriate.

Following the print audit, Print & Procurement will also be available to provide assistance with ongoing supplier reviews.

For further information
Please contact Matthew Parker at Print & Procurement on 0845 6521572

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I have worked with Matthew for just over a year now and he has delivered a number of highly successful training events for the IPIA during that time. He is very organised and produces seminars which are full of

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Matthew provided an excellent “Print Processes” training session for myself and some of my colleagues.  The feature that I liked most about the training, was that the day itself was very interactive – which not only

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Matthew’s course offering was very comprehensive and he was able to

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Matthew is a consultant who is totally committed to his clients and to delivering on his promises.  He has an excellent understanding of both the challenges of the print channel and the opportunities it presents. As a

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Apart from being a thoroughly decent chap Matthew is scrupulously professional, ruthlessly efficient and always delivers excellent results.
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