Why will the DM principle ensure the success of a service level agreement?
Red?
Yellow?
Green?
Stripy?
Plain?
Spotty?
These are the decisions with which my young daughter struggles every day. Every day she agonises over which pair of socks she should wear. For her socks are as a confusing but important issue as a service level agreement can be for print buyers.
Writing a service level agreement is something that many print buyers agonise over. The print buyer often puts pressure on themselves to create the perfect service level agreement. They need a service level agreement that should cover every aspect of service from their printer.
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