“The very next day, one of our team used the techniques learnt to win an order at a much higher margin than we’d normally expect”

Matthew has now taken two groups at ESP for negotiation training. The groups included sales, customer service, purchasing, production control and logistics. Some were a little wary of the role playing but once the nerves were overcome, participated keenly and certainly learnt from the experience. The very next day, one of our team used the techniques learnt to win an order at a much higher margin than we’d normally expect. Matthew puts an interesting twist into the day and you quickly learn to be very careful of the flying Elks!

Pete Lucas, Commercial Director, ESP Colour