Three questions you should ask your print supplier (they’re not what you think!)
I love it when people start talking to me. That’s when I really get to know them.
Before I met my wife, I went out on a few dates. And I wanted to get to know the women I was dating. I wanted to learn all about them. I wanted to get them to tell me all about themselves.
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Why will the DM principle ensure the success of a service level agreement?
Red?
Yellow?
Green?
Stripy?
Plain?
Spotty?
These are the decisions with which my young daughter struggles every day. Every day she agonises over which pair of socks she should wear. For her socks are as a confusing but important issue as a service level agreement can be for print buyers.
Writing a service level agreement is something that many print buyers agonise over. The print buyer often puts pressure on themselves to create the perfect service level agreement. They need a service level agreement that should cover every aspect of service from their printer.
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How managing expectations will improve your print buying relationships
I was excited! I had pressed the order button at the online store. My new mountain jacket would be on its way to me shortly!
But there was a problem. Shortly after I had placed the order I received an e-mail. The store wanted to warn me that they were snowed in. They would be unable to despatch my jacket in the next few days. I could take a refund or wait.
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Print buyers: do you have a plan B?
It was just another routine dive – until his air supply failed
I have a friend who is a keen scuba diver. His latest dive was nothing out of the ordinary: it was the sort of dive that he had done many, many times before.
But one moment on this dive moment he was breathing air. The next moment there was no oxygen coming from his diving tank.
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How versioning will reduce print problems by 60% or more
The phone is ringing constantly.
People are getting bad tempered with each other.
Artwork is late.
Paper has not have been ordered by the printer.
Deliveries are made before warehouses are ready.
If people are not informed about changes to jobs, problems rapidly happen! And those problems can translate into reprints, claims for compensation and losses for all concerned.
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